Waiting for a page to be retrieved from a CRM Server - Dynamics Outlook Connector - 8.2.2.137

There was some complains from business users in accessing their CRM Organization through MS Outlook Client. It was started happening after the installation of MS Outlook Connector 8.2.2.137.

This issue was resolved after following the instruction written in Microsoft Support link:

https://support.microsoft.com/en-hk/help/4049314/microsoft-dynamics-365-for-outlook-is-unable-to-render-webpages-after

Hopefully It will help for other to resolve the similar issue.



Cheers,

Outlook Connectivity Issue with Microsoft Dynamics 365 Server

One of our customer had experienced an issue in Microsoft Outlook while connecting for Microsoft Dynamics 365.

Metadata contains a reference that cannot be resolved: 'https://orgname.crm.dynamics.com/XRMServices/2011/Organization.svc?wsdl&sdkversion=8.2'. at System.ServiceModel.Description.MetadataExchangeClient.MetadataRetriever.Retrieve(TimeoutHelper timeoutHelper)
at System.ServiceModel.Description.MetadataExchangeClient.ResolveNext(ResolveCallState resolveCallState)
at System.ServiceModel.Description.MetadataExchangeClient.GetMetadata(MetadataRetriever retriever)
at System.ServiceModel.Description.MetadataExchangeClient.GetMetadata(Uri address, MetadataExchangeClientMode mode)
at Microsoft.Xrm.Sdk.Client.ServiceMetadataUtility.RetrieveServiceEndpointMetadata(Type contractType, Uri serviceUri, Boolean checkForSecondary)
at Microsoft.Xrm.Sdk.Client.ServiceConfiguration`1..ctor(Uri serviceUri, Boolean checkForSecondary)
at Microsoft.Xrm.Sdk.Client.OrganizationServiceConfiguration..ctor(Uri serviceUri, Boolean enableProxyTypes, Assembly assembly)
at Microsoft.Xrm.Sdk.Client.ServiceConfigurationFactory.CreateConfiguration[TService](Uri serviceUri, Boolean enableProxyTypes, Assembly assembly)
at Microsoft.Xrm.Sdk.Client.ServiceConfigurationFactory.CreateConfiguration[TService](Uri serviceUri)
at Microsoft.Crm.Outlook.ClientAuth.ClientAuthProvidersFactory`1.DiscoverAuthUsingServiceMetadata(Uri endPoint, Uri webEndPoint)
at Microsoft.Crm.Outlook.ClientAuth.ClientAuthProvidersFactory`1.GetAuthProviderForDeployment(Uri endPoint, Uri webEndPoint)
at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo`1.GetAuthenticatedProvider(OrganizationDetail orgDetail, Control parentWindow)
at Microsoft.Crm.Application.Outlook.Config.ServerForm.LoadDataToServerInfo()
at Microsoft.Crm.Application.Outlook.Config.ServerForm.<InitializeBackgroundWorkers>b__3(Object sender, DoWorkEventArgs e)
at System.ComponentModel.BackgroundWorker.OnDoWork(DoWorkEventArgs e)
at System.ComponentModel.BackgroundWorker.WorkerThreadStart(Object argument) 

 
The issue was resolved after following the instructions mentioned on Microsoft Support link: https://support.microsoft.com/en-us/help/4073398/there-is-a-problem-communicating-with-the-microsoft-dynamics-365-serve

Hopefully It will help for other to resolve the similar issue.

Cheers,