Yesterday I came across with one issue after we did upgrade
of Dynamics CRM 2011 to Dynamics CRM 2013 Service Pack 1. Email routines stopped working as Data Encryption
feature was not active.
We encountered first issue to open Data Encryption window
from Data Management.
As we had on premise implementation and didn’t have SSL. To avoid
SSL check in Dynamics CRM we executed the below steps.
- Open SQL Server Management Studio.
- Click New Query and select MSCRM_CONFIG database.
- Run the command
- UPDATE DeploymentProperties SET BitColumn = 1 WHERE ColumnName = ‘DisableSSLCheckForEncryption’
- IISRESET
After we tried to activate Data Encryption but it generated
error “Encryption key was not activated”. “Data Encryption can’t be activated because
the encryption key doesn’t match the source encryption key used to encrypt the
data.”
We found CRM users & Queues password were saved in
Dynamics CRM 2011 and Dynamics CRM has requirement to activate Data Encryption
to save such details.
Once it was done we executed following SQL scripts in CRM
Organization database.
update EmailServerProfile
set IncomingPassword = null
update EmailServerProfile
set OutgoingPassword = null
update Mailbox set Password
= null
update Queue set
EmailPassword = null
update UserSettings set
EmailPassword = null
We were able generate Data Encryption key after performing all
of the above steps.
Hopefully it shall be helpful for others as well. Cheers!
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